Privacy policy
Overview
This Privacy Policy describes how Onset ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tryonset.com (the "Site"), or otherwise communicate with us (collectively, the "Services").
For the purposes of this policy, "you" and "your" refers to you as the user of the Services — whether as a customer, website visitor, or any other individual whose information we have collected.
Please read this policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access the Services.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post any revised version on the Site and update the "Last updated" date accordingly.
Information We Collect
Directly from you:
- Basic contact details: name, address, phone number, email
- Order information: billing/shipping address, payment confirmation, email, phone
- Account information: username, password, security questions
- Shopping data: items viewed, added to cart, or wishlisted
- Customer support communications: any information you share when contacting us
Automatically via cookies and tracking technologies: We collect usage data through cookies, pixels, and similar technologies. This may include device and browser information, network connection details, IP address, and how you interact with the Site.
From third parties: We may receive information from vendors and service providers acting on our behalf, including Shopify (our store platform) and payment processors who collect payment information to fulfill your orders. Any third-party information is handled in accordance with this policy.
How We Use Your Information
- Fulfilling orders: processing payments, managing accounts, arranging shipping, handling returns and exchanges
- Marketing and advertising: sending promotional communications by email, SMS, or post; tailoring ads on our Site and elsewhere
- Security and fraud prevention: detecting and acting on fraudulent, illegal, or malicious activity
- Customer support: responding to enquiries and improving our Services
Cookies
We use cookies to power and improve our Site, remember your preferences, and run analytics. For details on Shopify-specific cookies, see shopify.com/legal/cookies.
You can remove or block cookies via your browser settings. Note that doing so may affect the functionality of certain features on the Site.
How We Share Your Information
We may share your personal information with:
- Service providers: IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping partners
- Business and marketing partners: including Shopify, who operate under their own privacy policies
- Third parties you direct us to: e.g., when shipping products or using social login integrations
- Affiliates: within our corporate group for legitimate business purposes
- Legal and regulatory bodies: to comply with applicable laws, respond to legal requests, enforce our terms, or protect our rights and those of our users
- Acquirers: in connection with a merger, acquisition, or similar business transaction
We do not sell or use your personal information to infer sensitive characteristics about you.
User-Generated Content
If you submit reviews or other public content through our Services, that content is publicly accessible. We are not responsible for how others use information you choose to make public.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.
Children's Data
Our Services are not directed at children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with their information, please contact us so we can delete it.
Security & Retention
We implement reasonable security measures to protect your information, but no method of transmission or storage is completely secure. We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, and resolve disputes.
Your Rights
Depending on where you live, you may have the right to:
- Access: request a copy of the personal information we hold about you
- Delete: request deletion of your personal information
- Correct: request correction of inaccurate data
- Portability: receive your data in a transferable format
- Restrict processing: ask us to limit how we use your data
- Withdraw consent: where processing is based on consent
- Appeal: challenge our decision if we decline your request
- Opt out of marketing: unsubscribe from promotional emails at any time via the unsubscribe link in our emails
To exercise any of these rights, contact us at hello@tryonset.com. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how we handle your personal information, please contact us at hello@tryonset.com. If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority.
International Data Transfers
Your personal information may be transferred to, stored, and processed in countries outside your own, including the United States. Where personal data is transferred out of Europe or the UK, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK mechanisms, unless the destination country has been deemed adequate by the relevant authority.
Contact Us
Seond Ltd., operating as Onset (DBA Onset) Spyrou Kyprianou 16, 6058 Larnaca, Cyprus Registered No: HE 433247 | VAT: CY10433247L 📧 hello@tryonset.com | 🌐 tryonset.com